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Hey, My name is Ishan

Hey, My name is Ishan

Performance Driven Professional with nearly 12+ Years of Experience

5x Salesforce Certified | Cloud & IT Infrastructure Specialist (AWS | Azure | GCP | Akamai)

Certified Cloud Service Specialist, Salesforce & Okta Admin

About Me
About Me

I am a performance-driven IT leader with 12+ years of experience in Salesforce Administration, Cloud Architecture, and IT Security. With 5 Salesforce certifications and hands-on expertise across AWS, Azure, GCP, and Akamai, I empower enterprises and startups with secure, scalable, and compliant solutions.

I specialize in Salesforce Administration, AI-powered automation, Agentforce integration, and Prompt Engineering with tools like Claude and ChatGPT. My background in IT Infrastructure, MDM (Intune, Apple Business Manager), and enterprise security (SOC 2, HIPAA, WAF) ensures business systems are not only efficient but also resilient.

My mission is to align technology with business goals—optimizing costs, driving innovation, and delivering measurable impact.

  • Age: Just a number!
  • Residence: India 🇮🇳 ❤️
  • Consultancy: Love to discuss projects
  • Location: Rajasthan
  • Skype: ishankhan39148
  • E-mail: info[@]ishankhan.com
Experience
2021 - Present
IT Manager
  • Lead large IT projects, including the designing and deployment of new architecture, IT systems and services.
  • Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
  • Help define IT infrastructure strategy, architecture, and processes.
  • Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
  • Assess vendors and develop test strategies for new hardware and software.
  • Manage Salesforce Orgg
  • Manage SSO for various orgs through SAML & SWA
  • Manage Jenkins
  • Develop CI/CD principles, Review and modify CI/CD principles, iteratively.
  • Maintain CI/CD tools/platforms.
  • Configure, Admin & Manage various IT tools like, Jira, TestRail, Okta, Onelogin, Google Admin etc.
Apr 2020 - May 2021
Asst. IT Manager
  • Assess vendors and develop test strategies for new hardware and software.
  • Troubleshoot hardware and software issues related to internal IT.
  • Identify problematic areas and implement strategic solutions in time.
  • Audit systems and assess their outcomes.
  • Preserve assets, information security, and control structures.
Apr 2018 - Mar 2020
TL- IT & Cloud Infrastructure
Solution Architect (AWS & Cloud) Roles:-
  • Lead the design and implementation of AWS solutions.
  • Migrated the entire project to AWS infrastructure. Configured ELBs to work with Apache, Tomcat and NodeJS servers in single EC2 instance with AutoScalling.
  • Lead the design and implementation of AWS solutions.
  • Lead client-facing technical activities to ensure required business value is delivered.
  • Provide technical oversight, review and quality control of AWS services throughout the project.
Akamai Service Architect Roles:-
  • Create & manage Akamai properties,
  • Configure & Manage CDN, FastDNS, WAF, AMD, Image Compression, Custom Error Page with reference ID.
  • Linux servers (VPS, Dedicated, Private Cloud).
Email Server Setup:-
  • Email server administration on Linux platform.
  • Installing and configuring MTA with multiple IP rotation.
  • Define Feedback Loops and complaints handling.
  • Setup MTA Monitor.
  • Generate DKIM key, SPF and DMARC and Configure it.
Apr 2017 - Mar 2018
ATL - IT Administration
  • Installation, configuration and management of Linux (Red Hat, Centos, Ubuntu) servers.
  • Working Experience on Shared/ Reseller/ VPS/ Dedicated servers and clouds.
  • cPanel/WHM installation, configuration and management.
  • Experience to fix PCI Compliances issues.
  • Installation and configuration of VMware virtualization on windows and Linux platforms.
  • Installation and configuration of Apache Web Server.
  • Basic Knowledge of MySQL and PostgreSql database and queries.
Apr 2016 - Mar 2017
Senior IT Administrator
  • Administered and supported system backup and disaster recovery processes.
  • Maintained detailed technical documentation of messaging and system architecture.
  • Utilized ActiveSync for configuration of mobile messaging services.
  • Managed MS Exchange servers, AD applications and public folders.
  • Participated in gathering and analysis of business requirements for software capabilities.
  • Formulated and installed Lync functionalities for multiple clients.
  • Provided technical guidance for migration, configuration and deployment of Lync.
Oct 2014 - Mar 2016
System Administrator
  • Participated in gathering and analysis of business requirements for software capabilities.
  • Provided technical guidance for migration, configuration and deployment of Lync.
  • Suggested and implemented latest technologies and software solutions.
  • Administered and supported system backup and disaster recovery processes.
Jan 2013 – June 2014
Senior Executive – IT
  • Configured and Managing Windows based FTP Server.
  • Configured Linux based Spontania Server for video collaboration with 1080p-HD 50i quality.
  • Configured Adobe Connect for 1080p-HD 50i quality getting from Blackmagic Intensity Pro Card.
  • Hosted and Managing an ERP-Helpdesk.
  • Extended C-Band VSAT clients as well as Internet clients with the min. bandwidth of only 350kbps.
Education
2021 - Present
Doctor of Philosophy (PhD) - Management

Doctoral journey is the start of exciting career as an innovative researcher and professor of management. A PhD degree is a doctoral degree having an academic aim.

After completion of my postgraduate management course I have decided to become a research scholar to learn various business requirements and to integrate ideas and instincts with business skills and knowledge.

2020
Master of Business Administration (MBA) - Operations

Operations Management is a course that deals with the area of management and also looks after the operations. I have chosen MBA as my Post Graduation.

This course helped me in understanding the planning, coordination and also the supervision of the production as well as to become a leader.

After completion of my MBA it helped me learning, improving, and applying skills that can help a company succeed. Additionally, as a professionals with MBA it feel a greater sense of confidence in the operations ability, as well as the wealth of information I can bring to various endeavours.

2012
Bachelor of Technology (B. Tech) - IT
Bachelor of Technology is a professional graduate engineering degree programme.
I have done my B.Tech which helped to make my technical base strong. It also give hands-on practical knowledge in various IT aspects. Practical learning is the key to clear the concepts and gain real-time experience.
2007
XII
2005
X
Certification 1
Salesforce Certified Slack Administrator – 2025
Salesforce Certified Slack Administrator – 2025
Certification 2
Salesforce Certified Administrator – 2025
Salesforce Certified Administrator – 2025
Certification 3
Salesforce Certified Agentforce Specialist – 2025
Salesforce Certified Agentforce Specialist – 2025
Certification 4
Salesforce Certified AI Associate – 2024
Salesforce Certified AI Associate – 2024
Certification 5
Salesforce Certified Associate
Salesforce Certified Associate
Certification 6
AWS Certified Solutions Architect – Associate on Udemy by A Cloud Guru
AWS Certified Solutions Architect – Associate on Udemy by A Cloud Guru
Certification 7
Network Security Associate. NSE-1 & NSE-2 certified by Fortinet
Network Security Associate. NSE-1 & NSE-2 certified by Fortinet
Certification 8
CNSS Certified Network Security Specialist by ICSI
CNSS Certified Network Security Specialist by ICSI
Certification 9
Intro to Ethical Hacking Certification on Udemy
Intro to Ethical Hacking Certification on Udemy
Certification 10
Microsoft Certified Cloud Computing Expert
Microsoft Certified Cloud Computing Expert
Certification 11
Microsoft Certified IT Professional (MCITP) – Enterprise Administrator on WS-2008
Microsoft Certified IT Professional (MCITP) – Enterprise Administrator on WS-2008
Certification 12
Successfully completed CCNA training
Successfully completed CCNA training
Certification 13
Successfully completed RHCE (Linux) training
Successfully completed RHCE (Linux) training
Expertise
Salesforce & AI Solutions
  • Hands-on expertise in Salesforce Administration, including user provisioning, security management, workflows, reports, dashboards, and AppExchange applications.
  • Certified in Salesforce Agentforce and AI Associate, leveraging Einstein AI and Agentforce automation to deliver smarter workflows and predictive insights.
  • Skilled in Slack Administration and Integration, enabling seamless collaboration across enterprise environments.
  • Experienced in Prompt Engineering with tools like Claude and ChatGPT to design conversational AI, automate repetitive tasks, and optimize knowledge delivery.
Security & Compliance
  • Strong expertise in enterprise security frameworks, including SOC 2 Type 2 and HIPAA compliance.
  • Implementation of Identity & Access Management (IAM) solutions using IDP, SSO, MFA, and oAuth/SAML.
  • Skilled in deploying Web Application Firewalls (WAFs) like ModSecurity and Akamai Kona Site Defender to protect applications from evolving threats.
  • Extensive experience in security audits, risk assessments, and policy enforcement for enterprise IT systems.
Cloud Infrastructure Management
  • Provide implementation guidance based on best practices to the organization throughout the life cycle of the project.
  • Design and deploy dynamically scalable, highly available, fault-tolerant, and reliable applications on AWS.
  • Select appropriate AWS services to design and deploy an application based on given requirements.
  • Migrate complex, multi-tier applications on Cloud.
  • Design and deploy enterprise-wide scalable operations on AWS.
Server Administration
  • Installation, configuration and management of Linux (Red Hat, Centos, Ubuntu) servers.
  • Working Experience on Shared/ Reseller/ VPS/ Dedicated servers and clouds.
  • cPanel/WHM installation, configuration and management.
  • Experience to fix PCI Compliances issues.
  • Working experience of LAMP technology.
Infrastructure & Administration
  • Proficient in Linux (RHEL, CentOS, Ubuntu) and Windows Server (2022, 2016, 2012, 2008 R2, 2003, 2000) environments.
  • Expertise in MDM and Endpoint Security with Apple Business Manager, Apple Configurator, and Microsoft Intune for secure device provisioning and compliance.
  • Experienced in managing enterprise SaaS platforms (Google Workspace, Microsoft 365, Jira, Jenkins) including configuration, automation, and cost optimization.
  • Strong background in network administration: LAN/WAN, VPN, DNS, DHCP, routing, firewalls, and remote access solutions.
Technical Support / Troubleshooting
  • Troubleshoot LAN/WAN performance, connectivity and network related issue and quickly diagnose.
  • Troubleshooting desktop, windows, OS & application issues.
  • Troubleshooting for Updating of antivirus and windows patches.
IT Proficiency
  • AWS
    95%
  • Google Cloud
    85%
  • Azure
    75%
  • Okta
    95%
  • Salesforce
    80%
  • Akamai
    80%
  • WordPress
    95%
  • PHP / MYSQL
    75%
Languages Skills
  • English
    90%
  • Hindi
    90%
  • Urdu
    80%
  • Arabic
    40%
IT Skills
  • Solution Architect
    90%
    90%
  • Linux Server – CentOS/RHEL/Ubuntu
    90%
    90%
  • Microsoft Windows Server 2012/ 08 / 03
    85%
    85%
  • Windows 10/8.1/7, Configuring
    85%
    85%
Knowledge
  • Website Hosting
  • iOS and Android Apps Development
  • Create logo design
  • Design for print
  • Modern and mobile-ready
  • Advertising services include
  • Search engine marketing
Interests
Chess
Camping
Gaming
Photography
Creativity
Assets
Contacts info
Email

info[@]ishankhan.com

Location

Rajasthan, India

Get in Touch!